This setting sets the time delay from the calls presentation, after which the first announcement should be played to the caller. If Synchronize calls is selected, the actual wait may differ.
Flag call as answered
Default = Off.
This setting is not currently used.
Post announcement tone
Default = Music on hold.
Following the first announcement, you can select whether the caller should hear music on hold, ringing, silence until answered, or hear another announcement.
2nd Announcement
Default = On.
If selected, a second announcement can be played to the caller if they have still not been answered.
Wait before 2nd announcement
Default = 20 seconds. Range = 0 to 9999 seconds.
This setting sets the wait between the first and the second announcement. If Synchronize calls is selected, the actual wait may differ.
Repeat last announcement
Default = On.
If selected, the last announcement played to the caller is repeated until the call is answered or the caller hangs up.
Wait before repeat
Default = 20 seconds. Range = 0 to 9999 seconds.
If Repeat last announcement is selected, this setting is applied between each repeat of the last announcement. If Synchronize calls is selected, this value is grayed out and set to match the Wait before 2nd announcement setting.
Synchronize calls
Default = Off.
This option is only available for hunt group announcements. It can be used to restrict how many voicemail channels are required to provide the announcements.
Off – Announcements are played individually for each call. This requires a separate voicemail channel each time an announcement is played to each caller. While this ensures accurate following of the wait settings selected, it does not make efficient use of voicemail channels.
On – If a required announcement is already being played to another caller, subsequent callers wait until the announcement has been completed and can be restarted. In addition, when a caller has waited for the set wait period and the announcement is started, any other callers waiting for the same announcement, hear it even if they have not waited for the wait period. Using this setting, the number of voicemail channels needed for the groups announcements is minimized..
