Using an auto attendant to access voicemail

Last Updated : Sep 29, 2020 |

About this task

A useful function in auto attendants is to let callers access their own voicemail mailbox. This can be achieved by first creating a short code and then using the short code as an auto attendant destination. Use this procedure to create a short code for remote access.

For systems being centrally managed through System Manager, this task cannot be performed using IP Office Manager launched from System Manager. You must first disable Under SMGR Administration in Security Settings before you perform this task.

Procedure

  1. Using IP Office Manager, receive the configuration from the system.
  2. Do one of the following:

    • To create remote access for a user, in the left navigation pane, click User and then select the appropriate user.

    • To create remote access for a hunt group, in the left navigation pane, click Group and then select the appropriate hunt group.

  3. Click the Voicemail tab.
  4. Ensure that a Voicemail Code has been set. Remote access cannot work without a voicemail code.
  5. In the left navigation pane, right-click Shortcode and select New.
  6. Create a short code as in the following example:

    Field

    Contains…

    Code

    *99

    Feature

    Voicemail Collect

    Telephone Number

    ?

    Line Group ID

    0
  7. Click OK.
  8. Create an auto attendant and select the key that the caller should use. See Creating an auto attendant for more information.
    1. Set the Action to Normal Transfer.
    2. In the Destination drop-down box, type the short code.

      Following the example shown in step 6, type *99.

  9. Click OK.
  10. Save the configuration back to the system (File > Save Configuration).
Related information
Auto attendant configuration