User Announcement settings

Last Updated : Sep 29, 2020 |

Path: User > Announcements

Name

Description

Announcements On

Default = Off.

This setting enables or disables announcements.

Wait before 1st announcement

Default = 10 seconds. Range = 0 to 9999 seconds.

This setting sets the time delay from the calls presentation, after which the first announcement should be played to the caller.

Flag call as answered

Default = Off.

This setting is not currently used.

Post announcement tone

Default = Music on hold.

Following the first announcement, you can select whether the caller should hear music on hold, ringing, silence until answered, or hear another announcement.

2nd Announcement

Default = On.

If selected, a second announcement can be played to the caller if they have still not been answered.

Wait before 2nd announcement

Default = 20 seconds. Range = 0 to 9999 seconds.

This setting sets the wait between the first and the second announcement.

Repeat last announcement

Default = On.

If selected, the last announcement played to the caller is repeated until the call is answered or the caller hangs up.

Wait before repeat

Default = 20 seconds.  Range = 0 to 9999 seconds.

If Repeat last announcement is selected, this setting is applied between each repeat of the last announcement.