Range = Up to 12 characters. No spaces.

This field sets the name for the auto-attendant service. External calls can be routed to the auto attendant by entering AA: Name in the destination field of an Incoming Call Route.

Default = 8 seconds. Range = 1 to 20 seconds

This field sets how long after playing the prompts the Auto Attendant should wait for a valid key press. If exceeded, the caller is either transferred to the Fallback Extension set within the Incoming Call Route used for their call or else the caller is disconnected.

Default = On

When off, use of short codes to record auto-attendant prompts is blocked. The short codes can still be used to playback the greetings.

Default = Off

Default = First Name/Last Name

Determines the name order used for the Dial by Name function. The options are First then last or Last then first.

This number is assigned by IP Office and cannot be changed. It is used in conjunction with short codes to access the auto attendant service or to record auto attendant greetings.

Each auto-attendant can consist of three distinct time periods, defined by associated time profiles. A greeting can be recorded for each period. The appropriate greeting is played to callers and followed by the Menu Options greeting which should list the available actions.

The time profile that defines each period of auto attendant operation. When there are overlaps or gaps between time profiles, precedence is given in the order morning, afternoon and then evening.

These fields indicate the system short codes automatically created to allow recording of the time profile greetings and the menu options prompt.

Default = Blank. Range = Up to 31 characters. No spaces.

This field appears next to the short code used for manually recording auto attendant prompts. It is only used if using pre-recorded .wav files as greetings rather than manually recording greetings using the indicated short codes. If used, note that the field is case sensitive and uses the name in the file header that is embedded within the .wav file rather than the actual file name.

The utility for converting .wav files to the correct format is provided with Manager and can be launched via File > Advanced > LVM Greeting Utility. Files then need to be manually transferred to the memory card.