Configuring a group mailbox

Last Updated : Sep 29, 2020 |

About this task

Calls are sent to the mailbox when voicemail is set as the group's fallback destination and they have exceeded the group’s no answer time.

Caution:

Mailboxes are created based on the unique group name within the IP Office configuration. Changing a group's name associates that group with a new mailbox. If it is necessary to change a group name, ensure that users have played and deleted all group messages first. If a group name is changed without clearing the original mailbox, you must create a short code based on the old group name in order to access the old mailbox.

Procedure

  1. Using IP Office Manager, receive the configuration from the system.
  2. In the navigation pane, click Group and select the required group.
  3. Click on the Fallback tab.
    1. Set the Group No Answer Time to the required number of seconds after which unanswered calls should be redirected to the group's no answer destination.
    2. Set the Group No Answer Destination to Voicemail.
  4. Click the Voicemail tab.
  5. Change the fields as appropriate. See Hunt Group Voicemail Settings for more information.
  6. Click OK.
  7. Repeat the steps for each hunt group as required.
  8. Save the configuration back to the system (File > Save Configuration).
Related information
Hunt group mailbox configuration
Hunt Group Fallback Settings
Hunt Group Voicemail Settings