Mailboxes are created based on each user's unique user name within the IP Office configuration. Changing a user name associates that user with a new mailbox. If it is necessary to change a user name, ensure that they have played and deleted all their messages first. If a user name is changed without clearing the original mailbox, you must create a short code based on the old user name in order to access the old mailbox.

Use this task to change the voicemail configuration for an individual. A lock symbol indicates that the setting can also be set and locked through user rights. See the IP Office Manager on-line help or user documentation for more information.

For systems being centrally managed through System Manager, this task cannot be performed using IP Office Manager launched from System Manager. You must first disable Under SMGR Administration in Security Settings before you perform this task.