Default/Fallback Language Operation

Last Updated : Sep 29, 2020 |

The system Locale setting sets the default language used for voicemail prompts. However, this can be overridden as follows:

  • The user locale, if set, is used if the caller is internal.

  • The incoming call route locale, if set, is used if the caller is external.

  • If no user or incoming call route locale is set, the system locale is used.

  • A short code locale, if set, is used and overrides the options above if the call is routed to voicemail using the short code.

  • For all the above, if the particular prompt set is not available, the fallback language is used if available.

Locale

Default Language

Fallback Languages

Argentina

Latin Spanish

Spanish > UK English > US English

Australia

UK English

US English

Bahrain

Arabic[1]

UK English > US English

Belgium (Dutch)

Dutch

Dutch > UK English > US English

Belgium (French)

French

French > Canadian French> UK English

Brazil

Brazilian Portuguese

Portuguese > UK English > US English

Canadian

Canadian French

French > US English > UK English

Chile

Latin Spanish

Spanish > US English

China

Mandarin

UK English > US English

Colombia

Latin Spanish

Spanish > US English

Czech Republic

UK English

US English

Denmark

Danish

UK English > US English

Egypt

Arabic[1]

UK English > US English

Finland

Finnish

UK English > US English

France

French

Canadian French > UK English > US English

France 2

French

Canadian French > UK English > US English

Germany

German

UK English > US English

Greece

UK English

US English

Hong Kong

Cantonese

UK English > US English

Hungary

UK English

US English

Iceland

UK English

US English

India

UK English

US English

Italy

Italian

UK English > US English

Japan (Japanese)

Japanese

US English > UK English

Japan

US English

UK English > US English

Korea

UK English

UK English > US English

Kuwait

Arabic[1]

UK English > US English

Malaysia

UK English

US English

Mediterranean

Hebrew

UK English > US English

Mexico

Latin Spanish

Spanish > UK English > US English

Morocco

French

French > UK English > US English

Netherlands

Dutch

UK English > US English

New Zealand (UK English)

UK English

UK English > US English

Norway

Norwegian

UK English > US English

Oman

Arabic[1]

UK English > US English

Pakistan

UK English

UK English > US English

Peru

Latin Spanish

Spanish > UK English

Philippines

US English

UK English

Poland

Polish

UK English > US English

Portugal

Portuguese

UK English > US English

Qatar

Arabic[1]

UK English > US English

Russia

Russian

UK English > US English

Saudi Arabia

UK English

US English

Singapore

UK English

US English

South Africa

UK English

US English

Spain

Spanish

Latin Spanish > UK English > US English

Sweden

Swedish

UK English > US English

Switzerland

French

UK English

Switzerland

German

UK English > US English

Switzerland

Italian

UK English > US English

Taiwan

Mandarin

UK English > US English

Turkey

Turkish

UK English > US English

United Arab Emirates

UK English

US English

United Kingdom

UK English

US English

United States

US English

UK English

Venezuela

Latin Spanish

Spanish > US English

Note:
  • The Arabic prompt set is only supported on systems running in Basic Edition modes.