Remote mailbox access is accessing a mailbox from any location that does not match the mailbox user's or hunt group's number. That includes both internal and external access.
Remote access is possible only if the mailbox user or hunt group has a voicemail code set in the IP Office configuration.
You can enable remote mailbox access using any of the following methods:
Direct from an incoming call route
Using a short code
Via an auto attendant
Direct from an incoming call route
An incoming call route can be configured to enable remote access to a mailbox. The option Voicemail can be selected as the Destination and/or Night Service Destination of an Incoming Call Route.
Using a short code
A short code can be created that uses the Voicemail Collect feature but without a mailbox name specified in the Telephone Number field. An example is shown below. This short code could be utilized by users on the system as the destination in an Incoming Call Route or as the destination for a auto attendant option.
Field
Contains…
Code
*99
Feature
Voicemail Collect
Telephone Number
?
Line Group ID
0
Via an auto attendant
An auto attendant can be used to enable remote access to a mailbox. A short code similar to the example above could be entered as the Destination for one of the auto attendant Normal Transfer key options. For more information, see Using an auto attendant to access voicemail.
