Cannot log into EM when using Avaya Aura® System Manager for authentication and authorization

Last Updated : Dec 15, 2016 |
You cannot gain access to EM when using Avaya Aura® System Manager for authentication and authorization.
A possible cause is that the FQDNs (Fully Qualified Domain Names) of System Manager and Avaya Aura® MS cannot be resolved from your computer.

Proposed Solution 1

Ensure that the FQDNs of System Manager and Avaya Aura® MS can be resolved through either DNS or the local hosts file.

Proposed Solution 2

If the FQDNs cannot be resolved using DNS or the local hosts file, then use the Avaya Aura® MS IP address to access the following specific URL for EM emergency login:

Proposed Solution 3

When System Manager is used for authentication and authorization, you must use the local operation system login credentials for EM emergency login.