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Implementing and Administering Avaya Aura® Media Server
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Problems with streaming music provider status
Last Updated : Apr 17, 2016 |
The EM page for monitoring music stream status indicates problems with a music provider. The color of the Stream Key for a music provider indicates the status of the provider. If the status is a color other than green and has a status other than Stream is available, then there is a potential problem with the stream.
Prolog information
Metadata
Keywords:
Proposed solution
User the following table to identify solutions for each music provider error.
|
Status
|
Possible cause
|
Proposed solution
|
|---|---|---|
|
Stream staus is unknown
|
Stream is initializing after being configured.
|
Normal Condition. No action required.
|
|
Stream is available
|
The stream is providing audio.
|
Normal Condition. No action required
|
|
At least one configured URL is currently unreachable.
|
The primary or backup URL provider is unreachable.
|
Check connectivity to the configured URLs. Configure another provider if the provider cannot be reached. Configure an HTTP proxy for external music source access
|
|
Primary URL is not reachable, using backup URL.
|
The primary URL failed and the backup URL is being used. The media server does switch back to the primary URL until the media server is restarted or the backup URL fails.
|
Check that the primary URL can be reached. If it cannot then consider using a different primary provider URL.
Configure an HTTP proxy for external music source access.
|
|
All streaming servers are unreachable, currently using a pre-recorded backup file.
|
The provider URLs are unreachable. Up to 15 minutes of audio recorded from the provider is being played in a loop.
At least 30s of audio must have been previously captured from the provider to enable recorded audio playback as a backup.
|
Check the connection to the provider URLs and consider using a different provider if the connection cannot be established.
Configure an HTTP proxy for external music source access.
|
|
Stream status is pending.
|
The stream has been initialized and the connection to the provider is being attempted.
|
Wait for a momentary status change indicating the result of the connection attempt.
|
|
The configured stream has no files provisioned.
|
There are no media files in the channel folder for the stream.
|
MP3 or WAV files need to be added to Local Directory or Content Store provider.
|
|
The connection to a streaming server was lost.
|
An active connection to the provider has failed.
|
Verify the configured URL is correct.
Determine if the provider is reachable and returns playlist documents.
A provider may have gone offline based on its daily schedule. Select providers that are always available.
|
|
The RSS document has no usable or valid files for synchronization.
|
The RSS provider has no useable media content that can be downloaded and played.
|
Select an RSS provider that has native MP3 or WAV content.
|
|
The RSS document is invalid.
|
The RSS provider XML document cannot be parsed.
|
Choose another RSS provider.
|
|
Configured proxy server unreachable.
|
The SHOUTcast provider HTTP proxy is unavailable.
|
Diagnose connectivity with the SHOUTCast HTTP proxy.
|
|
Streaming server playlist invalid or unreachable.
|
An HLS master playlist file contains an unreachable media playlist.
|
Diagnose the HLS provider master playlist for media playlists that are unreachable
Resolve connection issues. Configure a different HLS provider.
Configure an HTTP proxy for external music source access
|
For detailed steps for testing SHOUTCast and RSS connections, see Users do not hear streaming SHOUTCast audio and Users do not hear streaming RSS audio.