Users do not hear streaming RSS audio

Last Updated : Nov 24, 2024 |
Prolog information
Metadata
Keywords:
The possible causes for this problem are:
  • Improper configuration.
  • The configured RSS URL is unavailable or unreachable.
  • The audio files specified in the RSS document not in MP3 or WAV audio format.

Proposed Solution

Check the RSS configuration:
  • Ensure that the RSS URL and channel key are correct.
  • Ensure that the audio files specified in the RSS document are in either MP3 or WAV audio format and that all of the other requirements are met. See Adding a streaming music source for a complete list of requirements.
  • Ensure that the RSS document is formatted correctly. The following is an example of an RSS document with correct formatting:
    <?xml version="1.0" encoding="UTF-8"?>
    <rss version="2.0">
      <channel>
        <title>Relaxing Music</title>
        <description>Example RSS Music Playlist</description>
        <language>en-us</language>
        <ttl>15</ttl>
        <item>
          <title>Corporate Edge - A Clear Vision</title>
          <enclosure url="http://musicserver/Music/DavenportMusic-0.wav" type="audio/wav"/>
          <guid>35942909-51f1-11e5-b4f5-00ffb0699410</guid>
          </item>
        <item>
          <title>Corporate Edge - First Impressions</title>
          <enclosure url="http://musicserver/Music/DavenportMusic-1.wav" type="audio/wav"/>
          <guid>3edcc894-51f1-11e5-b4f5-00ffb0699410</guid>
          </item>
        <item>
          <title>Kaleidoscope - Shades of Blue</title>
          <enclosure url="http://musicserver/Music/DavenportMusic-2.wav" type="audio/wav"/>
          <guid>47779c66-51f1-11e5-b4f5-00ffb0699410</guid>
          </item>
         <item>
          <title>Keynotes - Colors</title>
          <enclosure url="http://musicserver/Music/DavenportMusic-3.wav" type="audio/wav"/>
          <guid>ea3dd092-51f1-11e5-b4f5-00ffb0699410</guid>
         </item>
         <item>
          <title>Kalimb<A/title>
          <enclosure url="http://musicserver/Music/Kalimba.mp3" type="audio/mpeg"/>
          <guid>3e789aa0-cb7b-11e5-b904-18a9051819e8</guid>
         </item>
       </channel>
    </rss>
  • Ensure the RSS URL is reachable from the media server by attempting to resolve the URL from the media server. To do this, you can use wget or cURL with the configured RSS URL.
    The following is a successful wget example:wget http://xyz.com/audio/rss/feed.xml
    --2014-01-06 18:39:24--  http://xyz.com/audio/rss/feed.xml
    Resolving webproxy.avaya.com... 8.28.150.65
    Connecting to webproxy.avaya.com|8.28.150.65|:80... connected.
    Proxy request sent, awaiting response... 200 OK
    Length: 1025790 (1002K) [text/xml]
    Saving to: `feed.xml'
    2014-01-06 18:39:27 (2.85 MB/s) - `feed.xml' saved [1025790/1025790]
The following is a successful cURL example:curl http://xyz.com/audio/rss/feed.xml
BBB?xml version="1.0" encoding="UTF-8" ?>
BBBrss xmlns:itunes="http://www.itunes.com/DTDs/Podcast-1.0.dtd" version="2.0">
  BBBchannel>
   . . .
  BBB/channel>
BBB/rss>
Related links
Streaming music troubleshooting
Proposed solution
Music streaming configuration