Unable to access EM due to a password issue

Last Updated : Mar 07, 2022 |
Prolog information
Metadata
Keywords:
You are unable to access EM due to an expired or lost password when using Avaya Aura® Media Server as the EM authentication source.

Proposed Solutions

  • Use emtool to reset the authentication source and the default password for the administrative account.
  • To reset the Element Manager default admin password to the default of Admin123$, use the following command in a Linux shell:
    emtool resetadminpassword
  • To reset the Element Manager login source to the default operating system authentication, use the following command in a Linux shell:
    emtool resetloginsource