The log capture tool collects debug logs automatically when a sub process crashes on AvayaAura® Media Server.
Before you begin
Ensure that debug logging is enabled to capture the traces during the interval when a problem is observed on the system.
Navigate to EMSystem ConfigurationDebug TracingGeneral Settings.
Select Enable Logcapture on Process Crash to enable automatic debug log collection.
If instructed by Avaya support engineers, change Logcapture File History .
ADDITIONAL INFORMATION:
Logcapture file history defines the number of rotating Log capture files that the system keeps before discarding the oldest file. By increasing this value, you can collect more data with more disk space consumption.
Click Save.
ADDITIONAL INFORMATION:
Note:
The location of the debug logs is $MASHOME/platdata/crashcapture. You will require Root access for accessing the log file. If required, contact Avaya support to request access to the log file.
