Agent API Request and Response

Last Updated : Oct 28, 2025 |

The test was performed while a load of 200 concurrent campaigns and 1000 agents were running on the system. An in-house agent simulator was used in proxy mode to log in 1000 agents and perform agent actions from the agent desktops. Different agent APIs requests/responses were captured from the agent manager logs when the log level was set to FINEST level. A load of 200 jobs and 1000 agents was running while the test was performed.

For more information about 1000 agent profiles, see POM server specifications.

Agent APIs Name

Reponses Time(mSec)

AGTGetCustomerDetails

450

AGTWrapupContact

100

AGTGetCompletionCode

20

AGTPreviewDial

20

AGTLogon

424

AGTStateChange

50

AGTAvailableforNailup

15

AGTRefreshAgentNotes

30

AGTReleaseLine

334

AGTRefreshAgentNotes

5

AGTHoldCall

110

AGTUnholdCall

140

AGTGetConsultDestsForType

100

AGTGetConsultTypes

10

AGTGetCallbackTypes

150

AGTGetCallbackDestsForType

60

AGTCreateCallback

100

AGTConsultCall

100

AGTStartConf

200

AGTConfChangeOwnership

200

AGTEndConf

960

AGTCancelConsult

330

AGTRedial

30

AGTCompleteTransfer

1300

AGTSendDTMF

200