The test was performed while a load of 200 concurrent campaigns and 1000 agents were running on the system. An in-house agent simulator was used in proxy mode to log in 1000 agents and perform agent actions from the agent desktops. Different agent APIs requests/responses were captured from the agent manager logs when the log level was set to FINEST level. A load of 200 jobs and 1000 agents was running while the test was performed.
For more information about 1000 agent profiles, see POM server specifications.
Agent APIs Name |
Reponses Time(mSec) |
AGTGetCustomerDetails |
450 |
AGTWrapupContact |
100 |
AGTGetCompletionCode |
20 |
AGTPreviewDial |
20 |
AGTLogon |
424 |
AGTStateChange |
50 |
AGTAvailableforNailup |
15 |
AGTRefreshAgentNotes |
30 |
AGTReleaseLine |
334 |
AGTRefreshAgentNotes |
5 |
AGTHoldCall |
110 |
AGTUnholdCall |
140 |
AGTGetConsultDestsForType |
100 |
AGTGetConsultTypes |
10 |
AGTGetCallbackTypes |
150 |
AGTGetCallbackDestsForType |
60 |
AGTCreateCallback |
100 |
AGTConsultCall |
100 |
AGTStartConf |
200 |
AGTConfChangeOwnership |
200 |
AGTEndConf |
960 |
AGTCancelConsult |
330 |
AGTRedial |
30 |
AGTCompleteTransfer |
1300 |
AGTSendDTMF |
200 |