Overview |
Avaya Proactive Outreach Manager Overview and Specification |
Provides a high-level understanding of the product features, functionality, capacities, and limitations within the context of solutions and reference configurations. |
Users |
Implementing |
Implementing Avaya Proactive Outreach Manager |
Provides information about installing and configuring Proactive Outreach Manager. |
Implementation engineers |
Upgrading Avaya Proactive Outreach Manager |
Provides information about upgrading and migrating Proactive Outreach Manager. |
Implementation engineers |
Developer Guide for Proactive Outreach Manager |
Provides information about the methods and properties used for the Web interface of Proactive Outreach Manager, and various custom classes and application files. |
System administrators Implementation engineers Users |
Avaya Proactive Outreach Manager Integration |
Provides information on Proactive Outreach Manager integration with Avaya Oceana® Solution, Avaya IX™ Workspaces for Elite, Avaya Aura® Communication Manager, Avaya Experience Portal, Call Management System, Avaya Contact Recorder, Avaya Control Manager, and Avaya Aura® System Manager. |
System administrators |
Proactive Outreach Manager Agent API |
Provides information about the methods and properties used for the Web interface. |
System administrators Implementation engineers Users |
Avaya Aura® Contact Center and Proactive Outreach Manager Integration |
Provides conceptual and procedural information about the integration between Avaya Aura® Contact Center (AACC) and Proactive Outreach Manager (POM). Describes the tasks required for AACC and POM integration. |
System administrators |
Avaya Proactive Outreach Manager High Availability |
Provides information for implementing high available POM system in a single data center, and also explains POM behavior in case of failure and high availability. |
Users System administrators Implementation engineers |
Oracle Database Dictionary for Proactive Outreach Manager |
Provides information for reporting tables in Oracle database, and provides detailed description about Proactive Outreach Manager reporting tables which you will enable to develop custom reports. |
System administrators Implementation engineers |
PostgreSQL Database Dictionary for Proactive Outreach Manager |
Provides information for reporting tables in PostgreSQL database, and provides detailed description about Proactive Outreach Manager reporting tables which you will enable to develop custom reports. |
System administrators Implementation engineers |
MS-SQL Database Dictionary for Proactive Outreach Manager |
Provides information for reporting tables in MS-SQL database, and provides detailed description about Proactive Outreach Manager reporting tables which you will enable to develop custom reports. |
System administrators Implementation engineers |
Proactive Outreach Manager and Recorder Integration |
Provides details of design and APIs provided by Proactive Outreach Manager for integration with any third party voice call recorder. |
System administrators Implementation engineers Users |
Using and Administering |
Administering Avaya Proactive Outreach Manager |
Provides general information about field descriptions and procedures for using Proactive Outreach Manager. |
Users System administrators |
Using Avaya Proactive Outreach Manager Reports |
Provides information about reports in Proactive Outreach Manager. |
Users System administrators |
Using Avaya Workspaces for Avaya Proactive Outreach Manager |
Provides instructions on using Avaya Workspaces for Proactive Outreach Manager. |
Agents |
Using Avaya Proactive Outreach Manager Supervisor Dashboard |
Provides instructions on using Proactive Outreach Manager Supervisor Dashboard. |
Supervisors |
Maintaining and Troubleshooting |
Troubleshooting Avaya Proactive Outreach Manager |
Provides general information about troubleshooting and resolving system problems, and detailed information about and procedures for finding and resolving specific problems. |
System administrators Implementation engineers Users |
