Contact exclusion

When uploading or importing a contact list, POM provides an option to exclude contacts if the contact IDs in the new file match the existing ones. POM supports direct import of the Exclusion list, similar to the Contact list import. POM also supports the creation of data sources for the Exclusion list import. The data sources can be run manually when required or scheduled to run automatically.

When uploading or configuring the data sources, users must specify whether they expect to retain the callbacks already created on the contacts being excluded. If not specified, POM does not dial the contacts, even for callbacks.

POM displays the Exclusion list upload detail in the Contact list import detail report. The report specifies whether the contact ID provided was excluded, the contact was not found, or the contact ID was not excluded due to pending callbacks.