You can gain access to POM features using the VP_POMAgentAPIService Web service methods.

You can use the VP_POMCmpMgmtService Web service for campaign management and custom call pacing.

You can use the Pluggable Data Connector (PDC), a plug-in, to perform POM specific operations using Avaya Orchestration Designer application. For details on the Web services and PDC nodes and methods, see the Developer's Guide for Proactive Outreach Manager.

You can use the REST APIs along with the support of JSON data format, to perform POM specific operations using Avaya Engagement Designer snap-in and the third party applications. For more information on the REST, SOAP Web services, and PDC nodes, see Developer Guide for Proactive Outreach Manager.