With contact data sources, you can define a source from which you can import customer records to a contact list. You can define three types of data sources; file based, database based, and custom. With the file based data source, you can import customer records from a .csv file into a contact list. The .csv file can either be on a file system of the POM server or the Secured File Transfer Protocol (SFTP) server. With the database-based data source, you can import customer records from an external database. You can activate the data source to import data. You can also define recurring schedules to import data at a fixed interval from an external file or a database.

POM supports new features for the phone numbers.

Depending on the settings you configure, POM saves the phone number in the database and applies the specified phone formats, reject patterns, or dialing rules. You can specify when POM can place calls.

For example, if you want POM to place calls only during specific timings or days, you can specify a guard time with the criteria.

For more information on phone formats, reject patterns, dialing rules, and guard times, see Administering Avaya Proactive Outreach Manager.