Zone management

Last Updated : Jan 13, 2021 |

POM supports zones. Zoning is the capacity of partitioning a system into multiple zones. The advantages of zoning are better control and distribution of resources, increased performance and scalability.

Note:

POM supports zoning within the same datacenter and does not support zoning across datacenter or across geographic deployment.

Zone architecture

Zones are extended POM systems. All zones have a common central database. The POM Zone manager is installed on the primary EPM. If you do not create and assign zones, all the resources belong to the default zone.

The different components are:

  • Common Campaign Director (CCD): The CCD is responsible for all the common tasks across zones such as scheduling, filtering campaign data, creating historical data, and exporting campaign data. The master campaign director is the CCD.

  • Campaign Director (CD): A single CD can handle multiple zones. You can assign multiple zones to campaign director and each zone will have a zone director within the CD. You must manually assign the CD and the agent manager for every zone. You can also have multiple CDs in a local site.

  • Campaign Manager (CM): The CM is responsible for running the campaigns.

  • Agent Manager (AM): The AM is responsible for managing outbound agents. Every zone will have one active AM.

  • Active MQ: The active MQ is responsible for receiving messages from the user interface and then passing the messages to the current zones through the active CD and AM.

POM elements impacted by zoning

  • Campaigns: You can run a single campaign in different zones. While creating campaigns, you can select contact lists from different zones and assign the contact list to the specific campaign.

  • Contact lists: You can create contact lists for different zones. While creating the contact lists, you must assign a zone for the contact list. If you do not assign any zone, the contact list belongs to the default zone. You can edit the contact lists to change the zone association.

    Note:

    You can edit only those contact lists which are not associated with any active data import or active campaign.

  • Licenses: You can assign licenses for different zones that you create. The total licenses across zones cannot exceed the total POM licenses. POM distributes the licenses assigned to a zone to different organizations belonging to the same zone. For example, if <zone1> has 100 licenses, and there are 4 organizations belonging to <zone1>, POM distributes the 100 licenses between 4 organizations.

  • Configurations: You can assign a CD and an AM to a specific zone using the zone configurations tab. At any point, all the zones must have one CD and one AM allocated.