With this feature, you can link a campaign to another campaign so that when one campaign stops, its linked campaign starts.

Consider Campaign A and Campaign B, where Campaign B is linked to Campaign A. In this case Campaign A is called the base campaign, and Campaign B is called the linked campaign. The campaign linking is denoted as AB.

The linked campaign starts when it matches one of the following criteria:

• The base campaign stops.

• The base campaign attains the callback state.

• The base campaign attains the stopped callback state.

• The base campaign does not have any contacts yet to be dialed.

Consider the following campaigns:

• Campaign A

• Campaign B

• Campaign C

• Campaign D

When all these campaigns are linked to form a chain, it is called a Campaign Link chain. The Campaign Link chain is denoted as ABCD.

In this chain:

• Campaign A is the base campaign of Campaign B, and Campaign B is the linked campaign of Campaign A.

• Campaign B is the base campaign of Campaign C, and Campaign C is the linked campaign of Campaign B.

• Campaign C is the base campaign of Campaign D, and Campaign D is the linked campaign of Campaign C.

If a campaign in a Campaign Link chain fails to start because of a resource or configuration problem, it cannot trigger its linked campaign and causes an interruption in starting the remaining campaigns in the chain.

When the last campaign of a Campaign Link chain points to the first campaign, it is called a Campaign Link chain cycle. The Campaign Link chain cycle is denoted as ABCDA.