4.1

November, 2025

Release 4.0.2 SP4, Issue 1

February, 2025

Added the topic Agent Preferred Campaigns.

Release 4.0.2 SP3, Issue 1

June, 2024

• Updated the topic Smart Notification Widget on POM Home Page with information about another condition under which the POM Home page displays the System Notifications widget.

• Updated the topic Enhanced Health Monitor that displays adherence to POM System Limits with information about more system limits that are displayed on the page.

• Updated the topic Contact attribute management with information about a system attribute (addedOn) that displays the time when a contact was imported, uploaded, or added into a contact list.

• Updated the topic Do Not Call list management with information about the Timed DNC feature, where a user can specify the number of days for which an address remains in a DNC list.

• Updated the topic Do Not Call list management with information about options such as User Contact ID or a Customer ID to classify a DNC address.

• Updated the topic Campaign Management with information about the quick stop functionality.

• Updated the topic Excluded Contacts with information about the Timed Exclusion functionality.

Release 4.0.2 SP2, Issue 2.3

October, 2023

• Added the topic SIP Code to Completion Code Mapping.

• Added the topic Enhanced Rules to reduce evaluation of number of rules.

• Added the topic Separate database for POM Reports.

• Added the topic Export contact list to a text file.

• Added the topic Enhanced Health Monitor that displays adherence to POM System Limits.

• Added the topic Smart Notification Widget on POM Home Page.

• Updated the topic Contact list management with information about deleting contacts from contact list based on filter template and quick upload functionality.

• Updated the topic POM system capacity with information about maximum number of records per contact list and the maximum number of contacts per campaign.

• Updated the topic Rule execution for the correct order of validations.

Release 4.0.2 SP1, Issue 2.2

March, 2023

Updated the document to add Job tables.

Release 4.0.2, Issue 2.1

December, 2022

Updated or removed content related to Cache service for operational database.

Release 4.0.2 Issue 2.0

October, 2022

The added information is as follows:

• Advanced guard time with follow-the-sun dialing feature.

• Change pacing type of a Call task node in real time.

• Allow bulk import feature.

• Added the following information in the POM system capacity topic:

  • Bulk contact list import using REST API

  • Bulk contact import with load

The updated topics are as follows:

• The Silence Call Detection overview topic has information about the feature being available in Call task nodes with Progressive, Cruise Control, Expert Call Ratio, Custom, None, Skill Based, and Time Based pacing.

• Agent utilization

• Web services performance

• The updated subsections in the POM system capacity topic are as follows:

  • Contact list import without load

  • Contact list import with load

• The updated subsections in the Tunable parameters for performance and example deployment scenarios topic are as follows:

  • BHCA with recommended deployment

  • Deployment 2: 500 Agents

  • Deployment 3: 1000 Agents

• The updated subsections in the updated POM server specifications topic are as follows:

  • 101 to 500 agents (Predictive/Preview/Manual) or outbound ports per notification

• Removed the Campaign restrictions topic because the Campaign Restrictions feature is obsolete. You can configure campaign restrictions by using the Attribute and System Restrictions rule instead.

• In the Connection Pool and Database Sizing topic, the hibernate parameter names are replaced with the hikari parameter names.

Release 4.0.1 Issue 1.1

September, 2021

Release 4.0.1 Issue 1.0

September, 2021

First version for Release 4.0.1.