When POM receives a telephony event through MPP or EP, the telephony event contains a SIP code or event. This SIP code or event is mapped to a system completion code, which is then used to dispose the record.

With this feature, a user can change this default mapping and map a custom completion code to a SIP code or event. The mapped completion code is then used to dispose the record.

User can configure POM to override the completion codes mapped to the SIP codes.

Only an administrator user can perform operations such as adding or modifying SIP code event to completion code mapping. A user with a SipCode Event Completion Code Mappings role can view the mappings, but cannot add or modify a mapping.

The SIP Code to completion code mapping is a system-wide/global configuration, and common for all organizations. A new category of SIP type of completion codes is now introduced. This new SIP type of completion codes is used for mapping with SIP codes.

Only an administrator user can see, add, edit, or delete SIP type of completion codes.

For more information about default SIP code, MPP code, and POM completion code mappings, refer the topic, SIP code, MPP code, and POM completion code mapping in the POM Implementing guide

For information about how to add a mapping for a SIP code to completion code or to override the default mapping, refer the topic, SIP Codes in the Administering Avaya Proactive Outreach Manager