Do Not Call (DNC) lists have contact information of those customers who opt out from receiving any unwanted calls. With POM, you can import the DNC lists from various service providers to the POM database.
POM does not contact the phone numbers or email addresses listed in the DNC list for campaigns if DNC is set in the campaign strategy or in the campaign creation wizard.
You can do the following with a DNC list:
Enable DNC in CCW.
Create a maximum of five DNC groups during a campaign creation.
Create a maximum of five lists in one DNC group.
Create a maximum of 200 groups in POM.
Create a maximum of 200 DNC lists in POM.
You can assign one or more DNC groups to a campaign by using the Apply DNC Group option provided on CCW. By default, this option is enabled for new campaigns. Existing DNC checks in campaign strategy and global restrictions remain same.
Note:
You can assign a maximum of five DNC groups per campaign.
You can enable DNC check for callback, redial, and preview dial for agent based campaigns using the options provided under DNC settings on Global Configurations page. For more information, see Administering Avaya Proactive Outreach Manager.
As per multi tenancy, in addition to the DNC groups added, the org based DNC list and common DNC list is applicable to a campaign by default.
