Using this feature, you can configure the guard times. POM uses the guard times in a campaign strategy for dialing a contact. You can configure the guard times at time zone level and state level. You can use any of the following ways to configure the guard times:
To select one of the options, you must to configure the Enable Advanced Guard Time Configuration parameter on Global Configurations page. For more information, see Administering Avaya Proactive Outreach Manager.
Note:
If you change from basic area code configuration to advanced area code configuration and vice versa, you must empty the contact list and re-import all the existing contacts. Contact import determines the phone properties based on the area code option configured on the Global Configurations page. During dialing, POM derives the guard times from the configured area code mappings. To re-import records, to enable the new area code feature, you must first stop all the running campaigns.
