The manual agent blending feature provides agents with an option to switch manually between handling outbound and inbound voice calls. Agents can move between inbound and outbound calls with or without notification. When working in outbound calls, an agent can select the Switch to Inbound option in the Outbound Connector widget to move to inbound calls. POM releases the agent to inbound if the agent is in Idle state or after the active outbound call is completed. The acquired call is dropped in such a case.

Similarly, when working in inbound calls, the agent can select the Switch to Outbound button to move to outbound voice calls. POM acquires the agent again if the agent is in Idle state or after the active inbound call is disconnected. The acquired call is established again.