Multitenancy in Proactive Outreach Manager is based on multitenancy in Avaya Experience Portal. To use multitenancy in POM, you must enable multitenancy in Avaya Experience Portal and create organizations and users in POM. Depending on the organization to that the user belongs to, or depending on the basic configuration settings in POM, you can restrict the user’s access to campaigns, reports, custom attributes, and data sources.

A root user or global user does not belong to any organization and performs the role of POM administrator and POM campaign manager. An organizational user or Org user belongs to an organization created in Avaya Experience Portal, and has the Org POM campaign manager role. For more information about multitenancy, see Administering Avaya Experience Portal..