Attributes such as the agent's skill and the sender's address are generally defined at the campaign strategy level. This campaign strategy is then assigned to multiple campaigns. Hence, all the campaigns with the same strategy had the same agent's skill and sender's address.

Using this feature, you can define the following attributes at the campaign level on the Campaign Creation page and override what is defined in the campaign strategy:

• Agent outbound skill

• Sender’s Address

• Sender’s Display Name