Experience Portal

Proactive Outreach Manager

POM uses separate licenses for Outbound ports, Manual agents, Preview agents, Predictive agents, and Agent Web API Service. You can allocate licenses to different zones and then to different organizations under each zone. If you do not have zones, all licenses are assigned to the default zone and default organization.

Reserved licenses

The licenses which are not reallocated to other jobs or tasks unless recalculation occurs are called reserved licenses.

In case of reserved licenses, the campaign job or task does not release the licenses though the campaign job or task might not need the licenses.

The licenses allocated to the reserved job or task will be retained till the recalculation happens. Jobs or tasks with reserved licenses cannot trigger the recalculation.

The license recalculation can occur when:

• A new job starts.

• A job is stopped.

• A job is paused.

• A job is resumed.

• If you change the priority, minimum port, or maximum ports value through the Supervisor Dashboard.

• A dynamic job is not using the allocated quota, and there are other jobs in the system who need more licenses.

  In case of dynamic jobs with outbound or notification licenses, if the job does not make call attempt for a duration of 1 minute then it is considered that the dynamic job does not need more licenses.

Whenever license recalculation is triggered, the license quota for all jobs is recalculated irrespective of their allocation type.

Dynamic licenses behavior for agentless campaigns

Proactive Outreach Manager helps in allocation and license management with the help of dynamic licensing. Dynamic licensing is useful for a job or a task that does not require all allocated licenses. There are other jobs or tasks that require more licenses than the allocated licenses, simultaneously. With the help of dynamic licensing, the system can release some licenses and assign the licenses to the other jobs or tasks.

You can choose to use reserved licensing or dynamic licensing. If you choose dynamic licensing, you must remember that:

• Only dynamic jobs or the tasks can donate the additional or excess licenses

• Any job or the task can borrow the additional or excess licenses

• No job or the task can use more licenses than the maximum value specified in the campaign strategy

• Dynamic jobs or the tasks always reserve minimum licenses specified the campaign strategy although the job or task might not need the licenses.

• Dynamic jobs or the tasks start donating licenses. Only the current job or the task does not request for a license and the other jobs need more licenses.

• After donating licenses, dynamic jobs or the tasks get the license back only when the dynamic job or the task needs the licenses.

• The system allocates the licenses that are released by dynamic job to other jobs according to their priorities, and the minimum and the maximum values.

Dynamic licensing behavior for agent based campaigns

POM allocates licenses to the job only when the agents are logged in and are attached to a job, and releases the licenses from the job whenever the agents are detached from the job. When the job snoozes, POM releases all the agents immediately along with the licenses. The license goes back to the license pool. During manual movement of agents, POM moves the licenses too, along with the agents.

Licensing hierarchy