Alarm Event ID descriptions

Last Updated : Dec 05, 2024 |

The following table contains the alarm event ID, the severity of the alarm, the reason for the alarm and a link to the troubleshooting procedure, the method for clearing the alarm, and the clear alarm event ID, if applicable.

Table 1: Alarm Event ID Table

Event ID

Severity

Alarm description or Link

Method

Clear Event ID

ARBITER_10002

Major

Session Manager does not associate with a master System Manager.

See No master System Manager.

Automatic

ARBITER_10003

DRS_DBG_0001

Major

Data Services Replication error.

See DRS Synchronization failure.

Manual

OP_AASL10900

Major

Certificate load failure.

See Certificate Status.

Automatic

OP_AASL10901

OP_AASL10902

Major

Failed binding a listener, the given address is in use or an invalid interface.

See Failed binding a listener.

Manual

OP_AASL10903

Warning

Connection Limit has been exceeded for remote IP using transport.

See Connection limit exceeded.

Manual

OP_AFWL16002

Minor

SIP firewall configuration update failed. See SIP Firewall Configuration.

Automatic

OP_AFWL15001

OP_AFWL16003

Minor

SIP firewall configuration failed schema validation. See SIP Firewall Configuration.

Manual

OP_AFWL16501

Warning

SIP firewall action matched rule.

See SIP Firewall Actions.

Manual

OP_AFWL16504

Minor

SIP firewall loop detection.

See SIP Call Loop Elimination.

Manual

OP_AFWL17503

Minor

SIP firewall blacklist configuration update failed.

See SIP Firewall Configuration.

Automatic

OP_AFWL15001

OP_AFWL17504

Minor

SIP firewall whitelist configuration update failed.

See SIP Firewall Configuration.

Automatic

OP_AFWL15001

OP_ANFW11001

Warning

Network firewall cannot be stopped. See Troubleshooting network firewall stoppages.

Automatic

OP_ANFW11000

OP_ANFW11002

Warning

SM100 Network Firewall critical event.

See Network firewall critical event.

Manual

OP_APLM10300

Major

Failure pinholing Network Firewall.

See Network Firewall Pinholing.

Manual

OP_APLM10302

Major

Failure configuring network parameters.

See Network Configuration.

Manual

OP_APLM10304

Major

Ethernet interface is down.

See Network Configuration.

Automatic

OP_APLM10305

OP_ASMT10700

Warning

SIP trace has started.

SIP trace can potentially compromise system performance and even saturate the disk.

Automatic

OP_ASMT10701

OP_CCAC54003

Warning

Bandwidth threshold exceeded.

See Exceeding Location Bandwidth.

Automatic

OP_CCAC54004

OP_CDAO50001

Minor

The database connection is down.

See Database Connection.

Automatic

OP_CDAO50005

OP_CDAO50002

Minor

Database query failure (SQL Exception).

See Database Query.

Automatic

OP_CDAO50008

OP_CDAO50003

Minor

Unexpected data.

See Troubleshooting unexpected data detections.

Automatic

OP_CDAO50007

OP_CDAO50009

Minor

A file I/O error occurred trying to write the local DNS server configuration or zone files.

See Zone File I/O.

Automatic

OP_CDAO50010

OP_CDAO50011

Major

The Session Manager Instance cannot be resolved.

See Session Manager Instance Resolution.

Automatic

OP_CDAO50016

OP_CDAO50012

Minor

Multiple Session Manager IP addresses map to the local Session Manager Instance.

See Session Manager Instance Resolution.

Automatic

OP_CDAO50015

OP_CDAO50013

Minor

SM100 Multiple IP addresses resolved by DNS.

See Security Module multiple DNS resolutions.

Automatic

OP_CDAO50017

OP_CDAO50018

Major

JGroups Keystore has not been replicated. This Session Manager will not be able to share bandwidth, user registration or subscription information.

Automatic

OP_CDAO50019

OP_CDAO50020

Minor

Call accounting is not available. See CDR Not Operational. If the problem persists, contact Avaya Technical Support.

Automatic

OP_CDAO50021

OP_CDAO50022

Warning

The direct link for Session Manager to Route Through is missing. See Route Through.

Automatic

OP_CDAO50023

OP_CDAO50024

Major

BSM Entity Links to core subtended CM not administered. See BSM Entity links not administered.

Automatic

OP_CDAO50025

OP_CDAO50026

Major

BSM avaya-lsp entry missing in the /etc/hosts directory.

Automatic

OP_CDAO50027

OP_CDAO50031

Minor

No entity link administered between Session Manager and the far end entity with the appropriate transport type.

See No entity link with correct transport type.

Automatic

OP_CDAO50032

OP_CMON55001

Warning

SIP Entity is not responding since one or more (but not all) of the connections associated with the SIP Entity are in a down state (equivalent to the SIP Monitoring state as Partially Up). See SIP Monitor Alarm.

Automatic

OP_CMON55000

OP_CMON55002

Minor

SIP Entity is not responding since all the connections associated with the SIP Entity are in a down state (equivalent to the SIP Monitoring state as Down). See SIP Monitor Alarm.

Automatic

OP_CMON55000

OP_CSRE52005

Minor

Missing ELIN link. See ELIN entity link missing.

Automatic

OP_CSRE52006

OP_CSVH58003

OP_CSVH58005

Minor

The install.properties file errors.

Contact Avaya Technical Services.

Manual

OP_CSVH58007

OP_CSVH58009

Major

The install.properties file errors.

Contact Avaya Technical Services.

Manual

OP_CURE56001

Warning

Authentication failure in registration attempt.

Automatic

OP_CURE56000

OP_CURE56010

Warning

Data base error.

See Registration service unavailable for a given user.

Automatic

OP_CURE56009

OP_CURE56018

Warning

Authentication failure in subscription attempt.

Automatic

OP_CURE56017

OP_CURE56021

Warning

Data Manager component failure.

See Registration component failure storing subscriptions.

Automatic

OP_CURE56020

OP_CURE56027

Minor

User failed over, manual failback mode.

See User failed over, manual failback mode.

Automatic

OP_CURE56028

OP_CURE56029

Minor

User failed over to Branch Survivable Server.

See User failed over to Branch Survivability Server.

Automatic

OP_CURE56030

OP_JGRP6001

Minor

JGroups to Session Manager has been bifurcated.

Automatic

OP_JGRP6002

OP_JGRP6003

Minor

JGroups send queue is above 10,000 entries.

Automatic

OP_JGRP6004

OP_LIC20251

Warning

SIP session counts exceeded the licensed number.

Verify number of sessions authorized in license file.

Automatic

OP_LIC20252

OP_LIC20253

Major

Session Manager instance license in error.

30–day grace period is in effect.

Third party client license limit exceeded the permissible license count.

Automatic

OP_LIC20254

Automatic

OP_LIC20255

Critical

Session Manager instance license restricted. Session Manager is in Deny New Service state.

Automatic

OP_LIC20256

OP_LINX20571

Warning

Remote key server <host IP or FQDN> is not accessible.

Automatic

OP_LINX20572

OP_LINX20573

Minor

All remote key servers are not accessible.

Automatic

OP_LINX20574

OP_MAMA20102

Major

Security Module Management Agent failure.

See Security Module Management Agent unable to configure Security Module.

Automatic

OP_MAMA20103

OP_MMTC20011

Major

The Postgres database is not accessible.

See Postgres database sanity check failed.

Automatic

OP_MMTC20012

OP_MMTC20019

Minor

Session Manager is not able to process the alarms.

See SAL Agent sanity check failed.

Automatic

OP_MMTC20020

OP_MMTC20025

Major

Security Module failed sanity check.

See Security Module Sanity Failure.

Automatic

OP_MMTC20026

OP_MMTC20029

Major

Call Processing SAR is not deployed.

Automatic

OP_MMTC20030

OP_MMTC20031

Minor

Data Distribution/Redundancy is down.

See Data Distribution/Redundancy is down.

Automatic

OP_MMTC20032

OP_MMTC20033

Minor

Management Instance check failed.

See Management Instance check failed.

Automatic

OP_MMTC20034

OP_MMTC20043

Minor

Management BSM instance check failed.

See Management BSM instance check failed.

Automatic

OP_MMTC20044

OP_MMTC20045

Minor

ELIN entity link is missing.

See ELIN entity link missing.

Automatic

OP_MMTC20046

OP_MMTC20048

Warning

Certificates nearing expiration date.

See Certificate Expiration.

Automatic

OP_MMTC20058

OP_MMTC20049

Major

Certificates nearing expiration date.

See Certificate Expiration.

Automatic

OP_MMTC20058

OP_MMTC20050

Critical

Certificates nearing expiration date. See Certificate Expiration.

Automatic

OP_MMTC20058

OP_MMTC20051

Major

User Store connection test failed.

Automatic

OP_MMTC20052

OP_MMTC20053

Warning

Cassandra error while running compaction on SSTable files.

Automatic

OP_MMTC20054

OP_MMTC20055

Minor

Cassandra error while taking backup of call log records.

Automatic

OP_MMTC20056

OP_MMTC20059

Warning

Cassandra error while repairing data.

Automatic

OP_MMTC20060

OP_MMTC20061

Minor

Push notification provider access failed.

See Session Manager cannot connect to a push notification provider.

Automatic

OP_MMTC20062

OP_MMTC20063

Warning

Load factor exceeded.

See Load factor threshold exceeded alarm - OP_MMTC20063

Automatic

OP_MMTC20064

OP_MPER20226

Warning

Performance Monitoring disk space is at least 80% full.

See Performance data storage disk usage.

Automatic

OP_MPER20230

OP_MPER20227

Major

Performance Monitoring disk space is at least 95% full and data collection has been disabled.

See Performance data storage disk usage.

Automatic

OP_MPER20231

OP_MPER20228

Minor

NFS server used for performance data storage is not accessible.

See Alarms for NFS Disk Space.

Automatic

OP_MPER20232

OP_MPER20229

Major

NFS server used for performance data storage is not accessible.

See Alarms for NFS Disk Space.

Automatic

OP_MPER20233

OP_MRES20551

Warning

Disk usage for partition has reached a warning level. The warning level is 75% of the disk usage for partition.

Ensure to collect and remove the Call Data Recording (CDR) files from the /data directory. Failure to do so may result in CDR data loss.

Automatic

OP_MRES20553

OP_MRES20552

Major

Disk usage for partition has reached a critical level. The critical level is 90% of the disk usage for partition.

Ensure to collect and remove the CDR files from the /data directory. Failure to do so may result in CDR data loss.

Automatic

OP_MRES20553

OP_MRES20554

Warning

CPU usage has reached a warning level. The warning level is 75% usage of the CPU.

Automatic

OP_MRES20556

OP_MRES20555

Major

CPU usage has reached a critical level. The critical level is 90% usage of the CPU.

Automatic

OP_MRES20556

OP_MRES20557

Warning

SWAP memory usage has reached a warning level. The warning level is 75% usage of the SWAP memory.

Automatic

OP_MRES20559

OP_MRES20558

Major

SWAP memory usage has reached a critical level. The critical level is 90% usage of the SWAP memory.

Automatic

OP_MRES20559

OP_MRES20564

Warning

I/O wait time has reached a warning level. The warning level is 10% of the I/O wait time.

Automatic

OP_MRES20566

OP_MRES20565

Major

I/O wait time has reached a critical level. The critical level is 25% of the I/O wait time.

Automatic

OP_MRES20566

OP_MWD20202

Minor

Session Manager watchdog service unable to start the requested service.

See Service <name of service> has totally failed.

Automatic

OP_MWD20200

OP_MWD20204

Major

WebSphere does not respond to SIP requests.

The Session Manager monitoring of WebSphere has failed indicating that WebSphere is no longer functioning. At this point, watchdog restarts WebSphere in an attempt to clear the condition. If the problem persists, report the problem to Avaya Professional Services.

Automatic

OP_MWD20205

OP_PCFF40002

Minor

System Manager connection timeout.

See PPM Connection problem.

Automatic

OP_PCFF40003

OP_PCFF40006

Minor

Cassandra schema has user defined types with duplicate fields.

Automatic

OP_PCFF40007

OP_TALM00100

Indeterminate

Test alarm event provided by generateTestAlarmSM.sh command.

Automatic

OP_TALM00101

OP_TMAG20500

Major

A certificate change has been made that requires a restart. Restart Session Manager to avoid any potential outages.

Automatic

OP_TMAG20501

OP_TMAG20502

Critical

Demo certificates are in use and should be replaced.

Automatic

OP_TMAG20503
Note:

The memory referred to in the document is SWAP memory. Avaya stores all the data in-memory, so the actual memory usage is more than 70%.