This event indicates that Route Through is being attempted on calls, but it cannot route through to another Session Manager Instance. The system may deny the calls may as a result of not being able to Route Through. This may or may not be a real problem, depending on the customer configuration.

The most likely cause is that the Entity Link between the Session Managers is missing on the NRP Entity Link page.

To fix this problem, add the correct Entity Link between the two Session Managers. The alarm message should identify which Session Managers experienced the Can't Route Through problem