Session Manager supports Enhanced Access Security Gateway (EASG), an authentication interface that secures the system administration and logins on the system. EASG provides a secure method for Avaya services personnel to access the Avaya Aura® applications remotely and onsite. Access is under the control of the customer and can be enabled or disabled at any time. EASG must be enabled for Avaya Services to perform tasks necessary for the ongoing support, management and optimization of the solution. EASG is also required to enable remote proactive support tools such as Avaya Expert Systems® and Avaya Healthcheck.

EASG uses a challenge and response protocol to confirm the validity of a user. This process reduces the opportunity for unauthorized access.

From the Session Manager Dashboard screen, you can enable or disable EASG for all supported users. To enable or disable EASG for individual users, you must use the command line interface. Enabling EASG globally through System Manager does not override the EASG disabled setting for individual users.