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The following table contains the log event IDs and a description of the issue that caused the event. These events do not generate an alarm. Most log events are not forwarded by the Session Manager or Survivable Remote Session Manager and cannot be viewed with the log viewer. Use the Session Manager Log Harvester or search for the log on the Session Manager instance.
The log severities are:
EMERGENCY: system is unusable.
ALERT: immediate action is required.
CRITICAL: critical condition.
ERROR: error condition.
WARNING: warning condition.
NOTIFICATION: normal but significant condition.
INFO: informational message only.
You can view audit log events using the log viewer for tracking administration changes.
Event ID |
Severity |
Log message |
|---|---|---|
ARBITER_10001 |
WARN |
Session Manager switched to a different System Manager. See Switched Session Manager. |
AU_MSEM20304 |
INFO |
Database record has been updated. See Database UPDATE. |
AU_MSEM20306 |
INFO |
Record has been inserted into the database. See Database INSERT. |
AU_MSEM20308 |
INFO |
Database record has been deleted. See Database DELETE. |
AU_MSEM20310 |
INFO |
Request was made that affects Session Manager. See Action on Session Manager. |
AU_MSEM20312 |
INFO |
Request was made that affects the System Manager. See Action on System Manager. |
OP_MWD20203 |
INFO |
Service <service name> has totally failed again. The service fails to restart but no alarm is raised again since failure is already reported. |
OP_AASL10901 |
INFO |
Certificate load successful. See Certificate Status. |
OP_AFWL15001 |
INFO |
SIP Firewall: new configuration imposed. See SIP Firewall Configuration. |
OP_AFWL15002 |
INFO |
Busyout mode is ON or OFF. See Camp-on busyout mode. |
OP_AFWL16001 |
INFO |
SIP firewall deep inspection disabled or no active rules. See SIP Firewall Configuration. |
OP_AFWL16502 |
INFO |
Too many SIP Firewall alarms. See SIP Firewall Actions. |
OP_AFWL16503 |
INFO |
SIPFW block flow action summary log. See SIP FW Block flow action summary log. |
OP_AFWL16505 |
INFO |
Log message: "SIP firewall loop detection action: %s " "Remote IP: %s Local port: %d Transport: %s, " "Req-URI: %s To: %s From: %s PAI: %s. " "This loop resulted in %d %s in the last second." |
OP_AFWL17501 |
INFO |
SIP firewall blacklist disabled or no active rules. See SIP Firewall Configuration. |
OP_AFWL17502 |
INFO |
SIP firewall whitelist disabled or no active rules. See SIP Firewall Configuration. |
OP_ANFW11000 |
INFO |
Network firewall started. |
OP_APLM10301 |
INFO |
Success pinholing Network Firewall. See Network Firewall Pinholing. |
OP_APLM10303 |
INFO |
Success configuring network parameters. See Network Configuration. |
OP_APLM10305 |
INFO |
Ethernet interface is up. See Network Configuration. |
OP_CCAC54000 |
WARN |
A location’s bandwidth limit was exceeded and caused the denial of at least one call. See Call Admission Control Call Denial. |
OP_CCAC54004 |
INFO |
Bandwidth threshold no longer exceeded. |
OP_CCAC54001 |
INFO |
Precedes alarm OP_CCAC54000 |
OP_CCAC54002 |
INFO |
A location that previously exceeded bandwidth causing call denial has not exceeded bandwidth again. |
OP_CCAC54004 |
INFO |
Bandwidth is no longer being exceeded. |
OP_CCAC54500 |
ERROR |
Due to call admission control, a particular (originating or terminating) location’s bandwidth would have been exceeded. As a result, the call was denied. |
OP_CCAC54501 |
INFO |
Call Admission Control reduced the bandwidth of a call to prevent exceeding the bandwidth limit. As a result, the call quality is degraded. |
OP_CDAO50004 |
WARN |
The database connection is down. See Database Connection. |
OP_CDAO50005 |
INFO |
The database connection has been restored. Administration updates should be taking effect now. See Database Connection. |
OP_CDAO50006 |
WARN |
Unexpected data. |
OP_CDAO50007 |
INFO |
There was invalid data in the database, but the error has been corrected. See Troubleshooting unexpected data detections. |
OP_CDAO50008 |
INFO |
There was an SQL query error, but the error has been corrected. See Database Query. |
OP_CDAO50010 |
INFO |
There was a file I/O error, but the error has been corrected. See Zone File I/O. |
OP_CDAO50014 |
WARN |
A file I/O error occurred trying to write the local DNS server configuration or zone files. See Zone File I/O. |
OP_CDAO50015 |
INFO |
Multiple Session Manager IP addresses no longer map to the local Session Manager instance. |
OP_CDAO50016 |
INFO |
The Session Manager Instance resolution issue has been corrected. See Session Manager Instance Resolution. |
OP_CDAO50017 |
INFO |
DNS no longer resolves to multiple IP addresses for the Security Module. See Security Module multiple DNS resolutions. |
OP_CDAO50019 |
INFO |
Bandwidth threshold no longer exceeded for the <location name> location. See Exceeding Location Bandwidth. |
OP_CDAO50021 |
INFO |
The Call detail Recording (CDR) system is now operational. Call accounting is resumed. See CDR Not Operational. |
OP_CDAO50023 |
INFO |
The missing Entity Link for Session Manager to Route-Through has been inserted. See Route Through. |
OP_CDAO50025 |
INFO |
Missing BSM Entity Link has been resolved. |
OP_CDAO50027 |
INFO |
Missing BSM avaya-lsp entry has been resolved. |
OP_CDAO50032 |
INFO |
An entity link is now administered between Session Manager and the far-end entity. |
OP_CMON55000 |
INFO |
It is not an alarm. It is Entity link state (UP/DOWN) alarm clearing event. See SIP Monitor Alarm. |
OP_CSRE52001 |
INFO |
A call was placed that exceeded the administered bandwidth limit, but was allowed to proceed anyway because it was undeniable. A common reason for undeniability is an emergency call. |
OP_CSRE52002 |
INFO |
Restricted headers requested to be removed on ingress adaptation. |
OP_CSRE52003 |
INFO |
Restricted headers requested to be removed on egress adaptation. |
OP_CSRE52006 |
INFO |
Previously missing ELIN link has been added. |
OP_CSVH58002 OP_CSVH58004 OP_CSVH58006 OP_CSVH58008 |
INFO |
Previous configuration file error has been resolved. |
OP_CURE56000 |
INFO |
Registration Authorizations no longer failing for user. |
OP_CURE56009 |
INFO |
Registration Service no longer failing for user and domain. |
OP_CURE56017 |
INFO |
Subscription Authorizations no longer failing for user and domain. |
OP_CURE56020 |
INFO |
No longer failing storing subscription, user and domain. |
OP_CURE56024 |
INFO |
Subscription terminated due to error response to NOTIFY. Either the subscriber or the subscriber server may be experiencing problems. Ensure that the subscriber and the server servicing the subscriber are functional. |
OP_CURE56025 |
INFO |
Application modified parameters in the route header back to the Session Manager. |
OP_CURE56026 |
INFO |
Emergency call was made. Provides the contact URI, originating location, and destination. |
OP_CURE56028 |
INFO |
No longer any failed over users or failback policy is no longer manual. |
OP_CURE56030 |
INFO |
User no longer failed over to Branch Survivable Server. |
OP_CURE56031 |
WARN |
Requests received from an untrusted host where the authentication realm does not match an authoritative domain. |
OP_CURE56032 |
INFO |
No longer receiving requests from untrusted host where the authentication realm does not match an authoritative domain. |
OP_CURE57000 |
INFO |
A user was forcibly unregistered due to administration. Provides user handle. |
OP_CURE57001 |
INFO |
A user has registered. Provides user handle. |
OP_CURE57002 |
INFO |
A user has unregistered. Provides user handle. |
OP_CURE57003 |
INFO |
A user’s registration has expired. Provides user handle. |
OP_CURE57004 |
INFO |
A user was forcibly unregistered due to duplicate user registration that overwrote it. Provides user handle. |
OP_CURE57005 |
INFO |
A user’s subscription expired. Provides user handle, domain, and event package. |
OP_CURE57006 |
INFO |
A user failed authentication. Provides user handle and domain. |
OP_CURE57007 |
INFO |
Failed to compare registrations we found in database with contact address in REGISTER request. Provides user handle and domain. |
OP_CURE57008 |
INFO |
Failed to look up existing registration for user. Provides user handle and domain. |
OP_CURE57009 |
INFO |
A user asked us to remove all registrations (by supplying a '*' as the contact address) but we failed to do so. Provides user handle and domain. |
OP_CURE57010 |
INFO |
A registration was terminated due to reducing the user’s simultaneous devices setting in administration. Provides user handle and domain. |
OP_CURE57011 |
INFO |
Session Manager detected a registration interruption. This suggests that the device rebooted. |
OP_CURE57012 |
INFO |
User at contact has subscribed to event package. |
OP_CURE57013 |
INFO |
User at contact has un-subscribed to event package. |
OP_CURE57014 |
INFO |
Subscription for user at contact to event package terminated. |
OP_CURE57015 |
INFO |
Could not store subscription for user at contact to event package. |
OP_CURE57016 |
ERROR |
Failure storing subscription for user at contact to event package. |
OP_CURE57017 |
INFO |
User activated push notification. |
OP_CURE57018 |
INFO |
User deactivated push notification. |
OP_CURE57019 |
INFO |
User's push notification activation was deactivated by the system. |
OP_CURE57020 |
ERROR |
Could not store push notification activation for user. |
OP_CURE57021 |
ERROR |
Deactivated push notification due to bad device token. |
OP_LIC20252 |
INFO |
SIP session counts no longer exceed the licensed number. |
OP_LIC20254 |
INFO |
Session Manager instance license error has been resolved. |
OP_LIC20256 |
INFO |
Session Manager license is no longer restricted. |
OP_MAMA20103 |
INFO |
Security Module Management Agent is able to configure the Security Module. |
OP_MMTC20012 |
INFO |
Postgres database sanity check passed. |
OP_MMTC20020 |
INFO |
SAL Agent sanity check passed and the SAL Agent is running again. |
OP_MMTC20026 |
INFO |
Security Module sanity check passed. |
OP_MMTC20030 |
INFO |
Call Processing SAR is deployed successfully. |
OP_MMTC20032 |
INFO |
Data Distribution/Redundancy is up. |
OP_MMTC20034 |
INFO |
Management Instance check passed. |
OP_MMTC20036 |
INFO |
Forcing Garbage Collection of SM Management JBoss Server due to High Memory Usage of {0}. |
OP_MMTC20038 |
INFO |
Restarting SM Management JBoss Server due to High Memory Usage of {0}. |
OP_MMTC20040 |
INFO |
Restarting SM Management JBoss Server due to High CPU Average Utilization of {0}%. |
OP_MMTC20042 |
INFO |
Restarting SM Management JBoss Server due to Thread Deadlock Condition. |
OP_MMTC20044 |
INFO |
Management BSM Instance check passed. |
OP_MMTC20046 |
INFO |
ELIN entity link has been administered. |
OP_MMTC20052 |
INFO |
User Store connect test passed. |
OP_MMTC20054 |
INFO |
Cassandra compaction error has been resolved. |
OP_MMTC20056 |
INFO |
Cassandra backup failure has been resolved. |
OP_MMTC20057 |
INFO |
Unique authentication file has been installed. |
OP_MMTC20058 |
INFO |
Certificate is no longer nearing expiration date. |
OP_MMTC20060 |
INFO |
Cassandra repair data successfully completed. |
OP_MWD20200 |
INFO |
Service <service name> has started. |
OP_MWD20203 |
INFO |
Service <service name> has totally failed again. |
OP_MPER20230 |
INFO |
Performance Monitoring disk space used does not exceed 80%. |
OP_MPER20231 |
INFO |
Performance Monitoring disk space used does not exceed 95%. |
OP_MPER20232 |
INFO |
NFS server used for performance data storage is now accessible. |
OP_MPER20233 |
INFO |
NFS server used for performance data storage is now accessible. |
OP_PCFF40001 |
INFO |
Found [ FnuFile | LabelFile | SmsConfigFile | ButtonRangesFile ]. |
OP_PCFF40002 |
INFO |
System Manager connection resolved. |
OP_PCFF40003 |
INFO |
System Manager connection timeout resolved. |
OP_TALM00100 |
INFO |
Test alarm generated by generateTestAlarmSM.sh has been resolved. |
OP_TMAG20501 |
INFO |
Session Manager was restarted due to a certificate change. |