Log Event ID descriptions

Last Updated : Aug 24, 2020 |

The following table contains the log event IDs and a description of the issue that caused the event. These events do not generate an alarm. Most log events are not forwarded by the Session Manager or Survivable Remote Session Manager and cannot be viewed with the log viewer. Use the Session Manager Log Harvester or search for the log on the Session Manager instance.

The log severities are:

  • EMERGENCY: system is unusable.

  • ALERT: immediate action is required.

  • CRITICAL: critical condition.

  • ERROR: error condition.

  • WARNING: warning condition.

  • NOTIFICATION: normal but significant condition.

  • INFO: informational message only.

You can view audit log events using the log viewer for tracking administration changes.

Table 1: Log Event ID Table

Event ID

Severity

Log message

ARBITER_10001

WARN

Session Manager switched to a different System Manager. See Switched Session Manager.

AU_MSEM20304

INFO

Database record has been updated. See Database UPDATE.

AU_MSEM20306

INFO

Record has been inserted into the database. See Database INSERT.

AU_MSEM20308

INFO

Database record has been deleted. See Database DELETE.

AU_MSEM20310

INFO

Request was made that affects Session Manager. See Action on Session Manager.

AU_MSEM20312

INFO

Request was made that affects the System Manager. See Action on System Manager.

OP_MWD20203

INFO

Service <service name> has totally failed again. The service fails to restart but no alarm is raised again since failure is already reported.

OP_AASL10901

INFO

Certificate load successful. See Certificate Status.

OP_AFWL15001

INFO

SIP Firewall: new configuration imposed. See SIP Firewall Configuration.

OP_AFWL15002

INFO

Busyout mode is ON or OFF. See Camp-on busyout mode.

OP_AFWL16001

INFO

SIP firewall deep inspection disabled or no active rules. See SIP Firewall Configuration.

OP_AFWL16502

INFO

Too many SIP Firewall alarms. See SIP Firewall Actions.

OP_AFWL16503

INFO

SIPFW block flow action summary log. See SIP FW Block flow action summary log.

OP_AFWL16505

INFO

Log message: "SIP firewall loop detection action: %s "

"Remote IP: %s Local port: %d Transport: %s, "

"Req-URI: %s To: %s From: %s PAI: %s. "

"This loop resulted in %d %s in the last second."

See SIP Call Loop Elimination.

OP_AFWL17501

INFO

SIP firewall blacklist disabled or no active rules. See SIP Firewall Configuration.

OP_AFWL17502

INFO

SIP firewall whitelist disabled or no active rules. See SIP Firewall Configuration.

OP_ANFW11000

INFO

Network firewall started.

OP_APLM10301

INFO

Success pinholing Network Firewall. See Network Firewall Pinholing.

OP_APLM10303

INFO

Success configuring network parameters. See Network Configuration.

OP_APLM10305

INFO

Ethernet interface is up. See Network Configuration.

OP_CCAC54000

WARN

A location’s bandwidth limit was exceeded and caused the denial of at least one call. See Call Admission Control Call Denial.

OP_CCAC54004

INFO

Bandwidth threshold no longer exceeded.

OP_CCAC54001

INFO

Precedes alarm OP_CCAC54000

OP_CCAC54002

INFO

A location that previously exceeded bandwidth causing call denial has not exceeded bandwidth again.

OP_CCAC54004

INFO

Bandwidth is no longer being exceeded.

OP_CCAC54500

ERROR

Due to call admission control, a particular (originating or terminating) location’s bandwidth would have been exceeded. As a result, the call was denied.

OP_CCAC54501

INFO

Call Admission Control reduced the bandwidth of a call to prevent exceeding the bandwidth limit. As a result, the call quality is degraded.

OP_CDAO50004

WARN

The database connection is down. 

See Database Connection.

OP_CDAO50005

INFO

The database connection has been restored. Administration updates should be taking effect now. See Database Connection.

OP_CDAO50006

WARN

Unexpected data.

See Troubleshooting unexpected data detections.

OP_CDAO50007

INFO

There was invalid data in the database, but the error has been corrected. See Troubleshooting unexpected data detections.

OP_CDAO50008

INFO

There was an SQL query error, but the error has been corrected. See Database Query.

OP_CDAO50010

INFO

There was a file I/O error, but the error has been corrected. See Zone File I/O.

OP_CDAO50014

WARN

A file I/O error occurred trying to write the local DNS server configuration or zone files.

See Zone File I/O.

OP_CDAO50015

INFO

Multiple Session Manager IP addresses no longer map to the local Session Manager instance.

OP_CDAO50016

INFO

The Session Manager Instance resolution issue has been corrected. See Session Manager Instance Resolution.

OP_CDAO50017

INFO

DNS no longer resolves to multiple IP addresses for the Security Module. See Security Module multiple DNS resolutions.

OP_CDAO50019

INFO

Bandwidth threshold no longer exceeded for the <location name> location. See Exceeding Location Bandwidth.

OP_CDAO50021

INFO

The Call detail Recording (CDR) system is now operational. Call accounting is resumed. See CDR Not Operational.

OP_CDAO50023

INFO

The missing Entity Link for Session Manager to Route-Through has been inserted. See Route Through.

OP_CDAO50025

INFO

Missing BSM Entity Link has been resolved.

OP_CDAO50027

INFO

Missing BSM avaya-lsp entry has been resolved.

OP_CDAO50032

INFO

An entity link is now administered between Session Manager and the far-end entity.

OP_CMON55000

INFO

It is not an alarm. It is Entity link state (UP/DOWN) alarm clearing event. See SIP Monitor Alarm.

OP_CSRE52001

INFO

A call was placed that exceeded the administered bandwidth limit, but was allowed to proceed anyway because it was undeniable. A common reason for undeniability is an emergency call.

OP_CSRE52002

INFO

Restricted headers requested to be removed on ingress adaptation.

OP_CSRE52003

INFO

Restricted headers requested to be removed on egress adaptation.

OP_CSRE52006

INFO

Previously missing ELIN link has been added.

OP_CSVH58002

OP_CSVH58004

OP_CSVH58006

OP_CSVH58008

INFO

Previous configuration file error has been resolved.

OP_CURE56000

INFO

Registration Authorizations no longer failing for user.

OP_CURE56009

INFO

Registration Service no longer failing for user and domain.

OP_CURE56017

INFO

Subscription Authorizations no longer failing for user and domain.

OP_CURE56020

INFO

No longer failing storing subscription, user and domain.

OP_CURE56024

INFO

Subscription terminated due to error response to NOTIFY.

Either the subscriber or the subscriber server may be experiencing problems.

Ensure that the subscriber and the server servicing the subscriber are functional.

OP_CURE56025

INFO

Application modified parameters in the route header back to the Session Manager.

OP_CURE56026

INFO

Emergency call was made. Provides the contact URI, originating location, and destination.

OP_CURE56028

INFO

No longer any failed over users or failback policy is no longer manual.

OP_CURE56030

INFO

User no longer failed over to Branch Survivable Server.

OP_CURE56031

WARN

Requests received from an untrusted host where the authentication realm does not match an authoritative domain.

OP_CURE56032

INFO

No longer receiving requests from untrusted host where the authentication realm does not match an authoritative domain.

OP_CURE57000

INFO

A user was forcibly unregistered due to administration. Provides user handle.

OP_CURE57001

INFO

A user has registered. Provides user handle.

OP_CURE57002

INFO

A user has unregistered. Provides user handle.

OP_CURE57003

INFO

A user’s registration has expired. Provides user handle.

OP_CURE57004

INFO

A user was forcibly unregistered due to duplicate user registration that overwrote it. Provides user handle.

OP_CURE57005

INFO

A user’s subscription expired. Provides user handle, domain, and event package.

OP_CURE57006

INFO

A user failed authentication. Provides user handle and domain.

OP_CURE57007

INFO

Failed to compare registrations we found in database with contact address in REGISTER request. Provides user handle and domain.

OP_CURE57008

INFO

Failed to look up existing registration for user. Provides user handle and domain.

OP_CURE57009

INFO

A user asked us to remove all registrations (by supplying a '*' as the contact address) but we failed to do so. Provides user handle and domain.

OP_CURE57010

INFO

A registration was terminated due to reducing the user’s simultaneous devices setting in administration. Provides user handle and domain.

OP_CURE57011

INFO

Session Manager detected a registration interruption. This suggests that the device rebooted.

OP_CURE57012

INFO

User at contact has subscribed to event package.

OP_CURE57013

INFO

User at contact has un-subscribed to event package.

OP_CURE57014

INFO

Subscription for user at contact to event package terminated.

OP_CURE57015

INFO

Could not store subscription for user at contact to event package.

OP_CURE57016

ERROR

Failure storing subscription for user at contact to event package.

OP_CURE57017

INFO

User activated push notification.

OP_CURE57018

INFO

User deactivated push notification.

OP_CURE57019

INFO

User's push notification activation was deactivated by the system.

OP_CURE57020

ERROR

Could not store push notification activation for user.

OP_CURE57021

ERROR

Deactivated push notification due to bad device token.

OP_LIC20252

INFO

SIP session counts no longer exceed the licensed number.

OP_LIC20254

INFO

Session Manager instance license error has been resolved.

OP_LIC20256

INFO

Session Manager license is no longer restricted.

OP_MAMA20103

INFO

Security Module Management Agent is able to configure the Security Module.

OP_MMTC20012

INFO

Postgres database sanity check passed.

OP_MMTC20020

INFO

SAL Agent sanity check passed and the SAL Agent is running again.

OP_MMTC20026

INFO

Security Module sanity check passed.

OP_MMTC20030

INFO

Call Processing SAR is deployed successfully.

OP_MMTC20032

INFO

Data Distribution/Redundancy is up.

OP_MMTC20034

INFO

Management Instance check passed.

OP_MMTC20036

INFO

Forcing Garbage Collection of SM Management JBoss Server due to High Memory Usage of {0}.

OP_MMTC20038

INFO

Restarting SM Management JBoss Server due to High Memory Usage of {0}.

OP_MMTC20040

INFO

Restarting SM Management JBoss Server due to High CPU Average Utilization of {0}%.

OP_MMTC20042

INFO

Restarting SM Management JBoss Server due to Thread Deadlock Condition.

OP_MMTC20044

INFO

Management BSM Instance check passed.

OP_MMTC20046

INFO

ELIN entity link has been administered.

OP_MMTC20052

INFO

User Store connect test passed.

OP_MMTC20054

INFO

Cassandra compaction error has been resolved.

OP_MMTC20056

INFO

Cassandra backup failure has been resolved.

OP_MMTC20057

INFO

Unique authentication file has been installed.

OP_MMTC20058

INFO

Certificate is no longer nearing expiration date.

OP_MMTC20060

INFO

Cassandra repair data successfully completed.

OP_MWD20200

INFO

Service <service name> has started.

OP_MWD20203

INFO

Service <service name> has totally failed again.

OP_MPER20230

INFO

Performance Monitoring disk space used does not exceed 80%.

OP_MPER20231

INFO

Performance Monitoring disk space used does not exceed 95%.

OP_MPER20232

INFO

NFS server used for performance data storage is now accessible.

OP_MPER20233

INFO

NFS server used for performance data storage is now accessible.

OP_PCFF40001

INFO

Found [ FnuFile | LabelFile | SmsConfigFile | ButtonRangesFile ].

OP_PCFF40002

INFO

System Manager connection resolved.

OP_PCFF40003

INFO

System Manager connection timeout resolved.

OP_TALM00100

INFO

Test alarm generated by generateTestAlarmSM.sh has been resolved.

OP_TMAG20501

INFO

Session Manager was restarted due to a certificate change.