User is assigned to a home Branch Session Manager. However, during registration, primary Session Manager does not send Branch Session Manager information to the client or user, due to which, registration of user to Branch Session Manager fails.
Cause
The IP address of the user endpoint is not mapped to the Branch Session Manager location.
Solution
Procedure
On the System Manager web console, click Elements > Routing > Locations and verify that the endpoint IP address or IP address pattern is mapped to the location.
On the System Manager web console, click Elements > Routing > SIP Entities and verify that a location is mapped to the Branch Session Manager.
