Troubleshooting hints and recommendations

Last Updated : Dec 15, 2021 |

The following are hints and recommendations for troubleshooting Session Manager alarms and problems.

  • Automatic alarm clearing is not available for releases earlier than Session Manager 7.0.

  • Currently, you can only view automatic alarm clear events on the Log Viewer page. You cannot view the automatic alarm clear events on the Alarms page.

  • Become familiar with the following topics:

    • Alarming

    • Log files

    • SNMP Support for Session Manager

    • Alarm and Log Event IDs

  • Become familiar with the System Manager alarming configuration of managed elements on the Services/Inventory/Manage Serviceability Agents pages:

    • SNMPv3 User Profile Set user profiles for SNMPv3 traps/informs.

    • SNMP Target Profiles Create / modify profiles for System Manager, customer NMS, SAL gateway, test trap receivers, and so on.

    • Serviceability Agents Activate the agents of managed elements, manage target profiles for each agent, assign / remove SNMPv3 profiles for sending V3 traps/informs.

  • Become familiar with System Manager Alarms and Log Events displays:

    • Services > Events > Alarms page Use filters to search specific information such as alarm state, host, Event ID, and NotificationOID.

    • Services > Events > Logs > Log Viewer page Use filters to search specific information such as host, Severity, Product Type, and Event ID.