Database connection

Last Updated : Aug 25, 2016 |

This alarm indicates a problem with the connection to the database that contains the administered data for routing and users. The connection to the database is either timing out or has been lost. During this outage, the running system does not recognize any new administration.

The possible causes include:

  • The database might not be running.

  • The connection to the database was lost or is experiencing timeouts between queries.

  • The user name or password that the system uses may not match the user name or password in the database.

  • The database process might not be running on the Session Manager instance or is on a different IP address than expected.

To resolve this issue, go to Avaya Support site.

Troubleshooting Database Connection Alarms

Procedure

  1. Ensure the database process is running on the Session Manager instance. Log in to the Session Manager system and run the following command:
    1. Enter statapp -s postgres-db.

      The output is similar to postgres-db 18/ 18 UP.

    2. If the condition is not true, enter restart postgres-db.
  2. Ensure there is a connection to the database. Verify the connection is stable and is not experiencing outages.
  3. If the problem continues after performing the above steps, contact Avaya Technical Support.