PPM Connection problem

Last Updated : Sep 09, 2016 |

The connection between the Session Manager and the System Manager is down.

This alarm is raised when a PPM command fails due to a connection problem.

This can happen when:

  • PPM is trying to update the System Manager database due to an endpoint request to add, update, or delete a contact from the phone.

  • PPM is trying to update the System Manager database due to an endpoint request to add or update Device Data from the phone.

The alarm is resolved when the PPM successfully contacts the System Manager to update the database.