Session Manager Instance Resolution

Last Updated : Nov 24, 2023 |

This event occurs when the administration for the Session Manager instance does not match the IP address of the configured management interface. During this failure, the Session Manager instance does not service any calls.

Possible causes are:

  • The IP address specified in the Session Manager Administration configuration does not match the IP Address of the Session Manager in the Management Access Point FQDN/IP field.

  • The IP address of the Security Module was entered instead of the IP address of the Session Manager Management interface.

  • The DNS name resolves to multiple IP addresses or to no IP address.

Troubleshooting Session Manager Resolution Alarms

Procedure

  1. Check the IP address in the Management Access Point FQDN/IP field on Session Manager Administration page:
    1. Enter /sbin/ifconfig
    2. The IP address should match the eth0 IP address of the Session Manager instance.
  2. If the Management Access Point FQDN/IP is a DNS name, check what it resolves to using one of the following commands:
    1. Enter host someDNSname where someDNSname is the server name.
    2. Use some other DNS reverse lookup tool such as dig.
  3. Check the /etc/hosts file on the Session Manager to ensure that the name resolves to the proper, single IP address. The file should have entries in the form of <IP Address> <FQDN> <hostname>.