51

February 28, 2025

Added note about withdrawal of X (Twitter) messaging integration support at:

• Contact Detail Summary

• Contact Detail Summary

50

January 22, 2025

Metadata updates for Doc Center.

49

September 11, 2024

Added information about reasons for seeing "unknown" in historical reports at Agent Configuration.

48

July 26, 2024

Updated measure definitions under dossiers based on verification against the new data dictionary.

Added the link of the new data dictionary to topics under Historical reports summary.

47

June 28, 2024

Added information about the dynamic date filter for scheduled reports at Creating a dynamic date filter for scheduled reports.

Added information about new In-Focus measures at:

• Agent Performance By Channel

• Queue Performance By Channel