The original recording must be in the following WAV file format:
8KHz Mono
16-bit PCM Uncompressed
About this task
This task converts the source WAV file recording to the format required by Embedded Voicemail.
For systems being centrally managed through System Manager, this task cannot be performed using IP Office Manager launched from System Manager. You must first disable Under SMGR Administration in Security Settings before you perform this task.
Procedure
Open IP Office Manager.
Select File > Advanced > LVM Greeting Utility.
Next to the Input File field, click the … button and select the WAV file.
Next to the Output File field, click the … button and select the location and file name for the converted file to be save to.
This must be a directory to which you have normal file access rights. Attempting to save to a directory that requires administrator rights, such as the IP Office Manager program directory, will cause an error message to be displayed.
Enter a File Name (without spaces) and click Save. This is the name that will be entered into the configuration to use the recording. The file name extension must be .c11.
In the Output File Type field:
To create an auto attendant greeting file, select Auto Attendant.
To create a greeting file for a user extension, select one of the following:
Announcement1 — Select for a file to be used as a user’s first announcement.
Announcement2 — Select for a file to be used as a users second announcement.
Greeting — Select for a file to be used as the user’s mailbox greeting. This will then replace the default mailbox greeting and any greeting recorded by the user.
Name — Select for a file to be used on place of the user’s extension number in other mailbox prompts.
If you are creating an auto attendant greeting, enter a Recording Name (without spaces). The name is case sensitive.
If you are creating a user greeting, in the User Extension field, enter the user's name.
