Appearance

Change the general appearance of the console application. For example, you can change font and colors used to indicate call status.

BLF groups

Create, edit, and delete Busy Lamp Field (BLF) groups. You can also rearrange the order of the groups.

Conferencing

Specify the names of conference rooms.

Directories

Specify whether directory information is included in the directory display or in the properties of individual entries.

Door Entry

Specify door names. You cannot control doors in console until you enter door names.

Incoming Calls

Optionally, provide a name match against an incoming call. You can use matching numbers to play a specific script or media file on calls.

Keyboard actions

Customize the default actions performed when you start typing text or a number.

Keyboard mapping

View and change keyboard shortcuts.

Park Slot

Specify the available slot buttons and the IDs associated with each button.

Queue mode

Configure and monitor up to eight hunt group queues.

SoftConsole

Configure how the console saves changes you make to the screen layout. You can also specify the console behavior when you close its window.

Instant Messaging

Configure support for instant messaging.