When you select Follow Me forwarding, the system forwards all calls to the designated extension number. Use this feature to temporarily redirect calls when you are away from your extension but available at another extension. You must enter an internal extension number as the destination.
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Follow Me works in the following ways:
You can make calls from your original extension. The only calls that can be received at your original extension are calls made from the Follow Me destination extension.
Any Speed Dial associated with your original extension number does not indicate that the calls are being forwarded to another number.
If you have set an absent message, the text is displayed to callers. If absent text is active at the destination extension, it will not be displayed because your absent message takes priority.
Forwarding settings affect Follow Me behavior
The following Forwarding options affect how Follow Me works:
Forward Unconditional
Setting is ignored.
Forward on Busy
If the destination extension is busy, the call is forwarded to your Forward on Busy destination. If there is no answer at the extension, the call is transferred to your voicemail, if available.
Forward on No Answer
If there is no answer at the destination extension, the Forward on No Answer setting is ignored and the call is transferred to your voicemail, if available.
Scenarios
Anne Webb (extension 206) diverts all her calls to extension 207 using Follow Me. There is an incoming call for Anne. Depending on what happens at extension 207, the following behavior will occur:
Scenario
Forward on Busy/No Answer
No Forward
Extension 207 is busy.
Call is transferred to Anne’s Forward on Busy extension number.
