Putting calls on hold

Last Updated : Aug 13, 2015 |
Prolog information
Metadata
Keywords:
Put a call on hold so that you can perform another task.
  1. Click or press F4.
    ADDITIONAL INFORMATION:
    To put the current call on hold and answer the next call in one action, press F7.
    The Held Calls Panel contains a list of all the held calls.
    STEP RESULT: Held Calls Panel screenshot
  2. Sort the list by clicking the corresponding column header.
  3. Click a row in the list to select the call to answer or transfer.
  4. Use the icons at the top of the panel as required.
Related links
Handling Calls