Answering queued calls

Last Updated : Mar 19, 2019 |
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Any console operator can answer queued calls. You do not have to be a member of the hunt group to answer the call.
  1. Click the Queue Name button or press Shift + F1 to Shift + F8.
    STEP RESULT:
    The first call in the queue is presented to you.
  2. Answer the call in the normal way.
Related links
Monitoring queues