When you select Forward Unconditional and enter a destination number entered, the system redirects all your calls to an extension number or, if enabled, an external number. See your system administrator to determine if you can forward to an external number.
Prolog information
Metadata
Keywords:
Forward Unconditional works in the following ways:
You can make outgoing calls from your extension. The only calls that you can receive when all your calls are forwarded are calls made from the destination number.
If you have set an absent message, the text is displayed to caller. If absent text is active at the destination extension it will not be displayed because your absent message takes priority.
The following Forwarding options affect how Forward Unconditional works:
Follow Me
Overrides Forward Unconditional setting.
Forward Hunt Group Calls
Only applies to hunt groups that are configured for sequential or rotary ringing mode. See your system administrator. It includes internal calls to the hunt group regardless of the Forward Internal Calls setting.
Forward on Busy
Not available.
Forward on No Answer
Not available.
Scenarios
Forward Unconditional
Forward Hunt Group Calls
Forward Incoming Calls
Behavior
Yes
Yes
Yes
All calls redirected to the Forward Unconditional destination number.
Yes
Yes
No
External calls and hunt group calls received by your extension are redirected to the Forward Unconditional destination number.
Yes
No
No
External calls are redirected to the destination number. Internal calls, including any hunt group calls, are presented to your extension.
