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AVAYA DOCUMENTATION CENTER
Find answers to your technical questions and learn how to use our products
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Using IP Office SoftConsole
Table of Contents
Type to filter navigation items by title
Shortcut keys
Last Updated : Mar 10, 2024 |
The following tables list the default shortcut keys. You can adjust these assignments through the console configuration menus.
Prolog information
Metadata
Keywords:
Call control shortcuts
|
Shortcut
|
Description
|
|---|---|
|
Ctrl + A
|
Alternate calls
|
|
F11
|
Annotate call
|
|
Enter
|
Answer call
|
|
F12
|
Make new call
|
|
End
|
Hang up
|
|
F4
|
Hold call
|
|
F7
|
Hold the current call and auto answer next call
|
|
Ctrl + B
|
Hold the current call against a busy extension
|
|
F9
|
Intrude
|
|
F10
|
Page
|
|
F6
|
Reclaim call
|
|
F5
|
Record call
|
|
F2
|
Transfer call
|
|
Ctrl + T
|
Transfer complete
|
|
Ctrl + R
|
Reattempt the transfer of a returned call
|
|
F3
|
Transfer to voicemail
|
|
Shift + Ctrl + F10
|
Add to conference
|
|
Shift + Ctrl + F11
|
Add to conference room 1
|
|
Shift + Ctrl+ F12
|
Add to conference room 2
|
Application hot keys
|
Shortcut
|
Description
|
|---|---|
|
Pause
|
Restore application
|
|
Home
|
Switch between normal view and compact view
|
BLF shortcuts
|
Shortcut
|
Description
|
|---|---|
|
Ctrl + Alt + C
|
Call selected BLF group member
|
|
Ctrl + Alt + G
|
BLF large icon view
|
|
Ctrl + Alt + S
|
BLF small icon view
|
|
Ctrl + Alt + I
|
BLF list view
|
|
Ctrl + Alt + D
|
BLF details view
|
|
Ctrl + Alt + N
|
Arrange BLF icons by name
|
|
Ctrl + Alt + M
|
Arrange BLF icons by number
|
|
Ctrl + Alt + U
|
Arrange BLF icons by status
|
|
Ctrl + Alt + H
|
Arrange BLF icons horizontally
|
|
Ctrl + Alt + V
|
Arrange BLF icons vertically
|
|
Ctrl + Alt + R
|
Create new BLF group
|
|
Ctrl + Alt + B
|
Create new BLF group member
|
|
Ctrl + Alt + P
|
Edit BLF group/member properties
|
Directory shortcuts
|
Shortcut
|
Description
|
|---|---|
|
Ctrl + S
|
New directory search
|
|
Ctrl + C
|
Call selected directory entry
|
|
Ctrl + P
|
Display properties of selected entry
|
|
Shift + Enter
|
Display search item details of selected entry
|
|
Ctrl + E
|
Send email to selected user
|
|
Ctrl + M
|
Send text message to selected user
|
|
Ctrl + I
|
Send instant message to selected user
|
|
Ctrl + Y
|
Directory view
|
|
Ctrl + F
|
Conference view
|
|
Ctrl + U
|
Show/hide user entries
|
|
Ctrl + G
|
Show/hide group entries
|
|
Ctrl + D
|
Show/hide directory entries
|
Held calls shortcuts
|
Shortcut
|
Description
|
|---|---|
|
Ctrl + Alt + A
|
Answer held call
|
|
Ctrl + Alt + L
|
Answer longest held call
|
|
F8
|
Conference with held calls
|
|
Ctrl + Alt + T
|
Transfer held call
|
|
Ctrl + Alt + P
|
Edit BLF group/member properties
|
Queue mode shortcuts
|
Shortcut
|
Description
|
|---|---|
|
Shift + F1
|
Pickup call from queue 1
|
|
Shift + F2
|
Pickup call from queue 2
|
|
Shift + F3
|
Pickup call from queue 3
|
|
Shift + F4
|
Pickup call from queue 4
|
|
Shift + F5
|
Pickup call from queue 5
|
|
Shift + F6
|
Pickup call from queue 6
|
|
Shift + F7
|
Pickup call from queue 7
|
|
Shift + F8
|
Pickup call from queue 8
|
Tool shortcuts
|
Shortcut
|
Description
|
|---|---|
|
Shift + Ctrl + F4
|
Conference room 1
|
|
Shift + Ctrl + F5
|
Conference room 2
|
|
Shift + Ctrl + F1
|
Release door 1
|
|
Shift + Ctrl + F2
|
Release door 2
|
|
Shift + Ctrl + F3
|
Dial pad
|
|
Ctrl + V
|
Call voicemail
|
Park slot shortcuts
|
Shortcut
|
Description
|
|---|---|
|
Alt + F1
|
Pack/unpark call in park slot 1
|
|
Alt + F2
|
Pack/unpark call in park slot 2
|
|
Alt + F3
|
Pack/unpark call in park slot 3
|
|
Alt + F4
|
Pack/unpark call in park slot 4
|
|
Alt + F5
|
Pack/unpark call in park slot 5
|
|
Alt + F6
|
Pack/unpark call in park slot 6
|
|
Alt + F7
|
Pack/unpark call in park slot 7
|
|
Alt + F8
|
Pack/unpark call in park slot 8
|
|
Alt + F9
|
Pack/unpark call in park slot 9
|
|
Alt + F10
|
Pack/unpark call in park slot 10
|
|
Alt + F11
|
|
|
Pack/unpark call in park slot 11
|
|
|
Alt + F12
|
Pack/unpark call in park slot 12
|
|
Shift + F9
|
Pack/unpark call in park slot 13
|
|
Shift + F10
|
Pack/unpark call in park slot 14
|
|
Shift + F11
|
Pack/unpark call in park slot 15
|
|
Shift + F12
|
Pack/unpark call in park slot 16
|
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