AVAYA DOCUMENTATION CENTER
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Using IP Office SoftConsole
Call history view
You can switch between displaying the call history and the BLF/held calls panels. The call history displays details of calls made and received by the console.
The panel is divided into the following tabs:
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Name
|
Description
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|---|---|
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In
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Lists all calls received at your extension.
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Out
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Lists all calls made from your extension.
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Missed
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Lists all unanswered calls to your extension.
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All
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Lists all incoming, outgoing, and missed calls.
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The number in brackets after each tab name is the number of calls listed.
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Each tab can display a maximum of 100 calls.
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When the maximum capacity is reached, the oldest record is deleted to add a new record.
Within each tab, there are the following call status icons and information:
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Name
|
Description
|
|---|---|
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Out (  )
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Indicates a call that was made from your extension.
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In (  )
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Indicates a call that was made to your extension.
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Missed calls (  )
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Indicates a call that was not answered.
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Number
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Either the incoming telephone number or the telephone number that was called.
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From
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The name that is associated with the number in the directory on the main system or your local console directory.
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To
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The name that is associated with the called number in the directory on the main system or your local console directory.
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Tag
|
Text that was entered to identify the call.
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Date
Time
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The date and time that the call occurred.
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