Avaya Breeze® platform servers and some snap-ins require license files. A properly licensed Avaya Breeze® platform server or a snap-in is in the License Normal Mode. A major alarm is raised if a Avaya Breeze® platform server or a licensed snap-in has a license error. The server or the snap-in enters License Error Mode with the 30-day license grace period. While in License Error Mode, the Avaya Breeze® platform servers and the licensed snap-ins provide full functionality.

If the license error has not been corrected before the 30-day license grace expires, a critical alarm is raised and the server or the snap-in enters License Restricted Mode. In the case of an Avaya Breeze® platform server in License Restricted Mode, the server goes to the Deny New Service state. The server automatically returns to service when the license error is resolved. In the case of a snap-in in License Restricted Mode, the snap-in is uninstalled from all the clusters. You cannot reinstall the snap-in before the license error is resolved. You must manually install the snap-in after the license error is resolved, and the snap-in returns to License Normal Mode.

The possible causes of license error include: