Solution

1. Log in to the Avaya Breeze® platform instance as an administrator.
2. Do the following to verify the connectivity to the host:
   1. Ping virtualHaDbMaster from all the nodes in the cluster.
   2. Ping EdpHaDbMaster from all the nodes in the cluster.
   3. Correct all network connectivity issues.
   ADDITIONAL INFORMATION:

   The DNAT address of virtualHaDbMaster is 192.11.13.200.

   Contact Avaya Support: https://support.avaya.com if:

   • virtualHaDbMaster or EdpHaDbMaster is unknown to the host.
   • the cluster database status does not revert to Green.
3. Check the following logs for errors:
   ADDITIONAL INFORMATION:

   • /var/log/Avaya/sm/clusterdb.log: Contains the cluster database control, backup, and restore scripts and periodic records of the cluster database status.
   • /var/log/Avaya/db/postgresql-*.log: Contains records of the cluster database postgres process.
   • /var/avaya/hadb/update.log and pgstartup.log: Contains the update and start up records of the cluster database process.
   • /var/log/Avaya/jboss/SessionManager/hadbarbiter.log: Contains records of the cluster database arbiter.