There is a mismatch between the version that the snap-in license file supports and the version of the installed snap-in.
The debug.log file displays the following error message:
The snap-in version in the license file is not compatible with the major release version of the snap-in. The licensed snap-in XXX is in the ERROR MODE.
Cause
The release version that the snap-in license supports is older than the installed snap-in version.
Solution
In System Manager, click Services Licenses.
In the left navigation pane, click Products<Snap-in license name>.
ADDITIONAL INFORMATION:
On the snap-in license page, the header displays the snap-in release supported by the license file. The major release version of the license file must be greater than or equal to the snap-in major release version.
If the license file supports an older snap-in version, purchase an upgraded license file.
ADDITIONAL INFORMATION:
If you are not entitled to an upgrade to a higher, major release, contact an Avaya sales representative or an authorized Avaya reseller to purchase an upgrade. You can also downgrade the snap-in to a version that is supported by the license file.
