There is a version mismatch between the Avaya Breeze® platform server and the major version in the license file. The debug.log file displays the following error message: The release version in the license file is not compatible with the Avaya Breeze® platform server’s major release version. The Avaya Breeze® platform server goes to ERROR MODE.
Cause
The Avaya Breeze® platform server version in the license file is not compatible with the Avaya Breeze® platform version of the server you installed.
Solution
On the System Manager web console, click ServicesLicenses.
In the left navigation pane, click Collaboration EnvironmentView License Capacity.
Check the Avaya Breeze® platform software version of the license file.
Click ElementsAvaya Breeze.
On the Server Administration page, in the Version column, check the release of the server.
ADDITIONAL INFORMATION:
If this Avaya Breeze® platform software version is greater than the version specified in the license file, upgrade your license. You can also downgrade the Avaya Breeze® platform server to a version that is supported by the license file. A Avaya Breeze® platform license file with a software version N supports any dot release of version N, and any prior major release. For example N-1.
Note:
If you are not entitled to a Avaya Breeze® platform upgrade to the higher, major release, contact an Avaya sales representative or an authorized Avaya reseller to purchase an upgrade.
